Dia away from Encino, California () We subscribed to eHarmony and you will, within this couple of hours, decided to cancel given that I might discover other sites We prominent. We experienced the website and you will is actually coached to-name an enthusiastic 800- count. I was informed you to as We in the past had a free account (that i into the good-faith experienced is actually closed) they might romantic the latest account easily wanted but they carry out perhaps not refund my charge card on the $251 with the you to-season membership. Y of Vancouver, Canada () We accompanied eHarmony in for a-one-year-subscription out-of $250 (step 3 monthly obligations away from $).
We closed my personal account on the internet and emailed a consumer functions associate. My personal Summer credit card report implies that eHarmony has recharged myself $ to own an additional fees. We emailed the firm to attempt to eliminate this issue however, the newest effect I had right back are they aren’t in a position to terminate my personal subscription and also the third percentage could be charged to the . The refund rules is quite obscure and mistaken. The consumer characteristics representative. Courtney of Venice, Ca () I do believe eharmony has actually untrue advertising. In the first section of their email they promote yet another give of 3 months to your price of step 1.
Thus. Wayne out-of Coconut Creek, Fl () I have found the organization to be really deceptive. They highlight higher suits, nevertheless the ones which they sitios de citas en espaГ±ol sent me was indeed anything but. I authorized to make use of its free 7-date demonstration. It failed to benefit me, therefore i made an effort to terminated online but We received a message stating I experienced to mention throughout regular business hours. Anyone We talked in order to talked me away from canceling from the giving me personally a special 7 100 % free months. I tried they once more nonetheless desired to terminate but that it date anyone I spoke to was really rude and you may said I had moved through the 1 week trial. She told you I could perhaps not get a refund and you may told me personally to just keep using the full time that i got already paid down to own.
A month after, I came across the support is terrible and never conference my personal requires, therefore i chose to terminate the assistance
We told her that we wasn’t searching for with their services but she told you too bad, you aren’t getting a reimbursement. Miranda off Clarksville TN () We subscribed to a-year within eharmony becuase of one’s high “deal”. I found myself enrolled in weekly and you will made a decision to cancel my properties (I’d a narrow range conditions plus six days We got more 50 matches, to me it had been as well in love and there is not a chance to seriously browse compliment of all that easily). It absolutely was that i is actually 8 instances after dark big date restrict and they’re going to not reimburse any of the currency. We advised them that they may charges me for the whole times, just not the season in addition they did not commit to they.
However, as you read, close to the base of the web page, from the 2nd so you can last section, it changes to three days for the cost of step 1 Per Few days
I have experimented with many time to find ahold of somebody and you can they continue informing me to establish a letter, that i performed and got a standard means page right back just how they may not help me and that they was in fact planning to obtain currency, (exactly who wants complaints within letter in today’s big date? I’ve canceled my card and you may decide to report any afterwards costs as fraudulant. Meanwhile I could still ask Louise Guerin (Customer Interactions Movie director) having a simple solution. Yveth of Lanham MD () Most upset, We siged upwards to possess thirty days demonstration, payed the subsription, the started thirty days due to the fact, I have emailed eharmony, canceled the latest registration, they have not taken care of immediately myself, or came back my personal mony. They don’t list a phone number in order to support service otherwise give a current email address to keep an unbarred comunication.