Just last year Giacom proudly became one of the first actually 3 providers for Sophos in britain. We caught up with Robert Marchant out of Tinder Firm on the connection with changing Sophos licences out to Giacom.
Tinder Enterprise try an it support providers supplying telecoms, They equipment, system structure and more to different companies. We have been good Giacom partner for more than 5 years.
Great! Questions i’ve will always responded rapidly, and you will Giacom’s education tips was in fact massively helpful for all of our service cluster. All of our Account Movie director Samantha Fleming pointed all of us in direction of Giacom’s knowledge webinars, which are straightforward and easy to break up.
Economically our company is also very proud of the straightforward pick buy process and you can month-to-month deals. Such as, Sophie Rea from your own funds class could have been very beneficial for the so our very own statements always line-up with this payment works. Also we now have never really had any complications with membership processing, for even example in the event the a conclusion-affiliate alter its providers title their group deal with they therefore it does not end in any commission delays – their fund team will always be fuck with it.
We have been a beneficial Sophos silver spouse for about number of years. Very first i checked-out many cybersecurity options and you will Sophos try the first choice – our services group rate it extremely.
When Sophos announced they’d be utilizing vendors as opposed to supplying it direct so you’re able to you, our Sophos Membership Movie director open to sort out the fresh switch for us.
So we was in fact arranged having several other Cloud Provider (CSP) distinctive from Giacom. Initially we didn’t mind as this CSP got pretty good online critiques – nonetheless ended up being a headache! In the first half a year we had issues such as for instance 3 additional nonresponsive Account Executives, price misquotes, borrowing from the bank notes not-being honoured, licences not being activated, and. For example, a prevent-users was waiting over monthly for their new Sophos licences, and we was basically chasing after for it every day – it had been a total almighty faff!
As soon as i see for the Giacom’s publication which they had been also Sophos suppliers, i got back experience of Samantha to simply help us switch-over.
Samantha and you will Sophie was basically very helpful obtaining us setup with Sophos, as well as the Sophos Pro class have been great having taking us right estimates and you may answering the question. The lead moments with Giacom are fantastic, in 24 hours or less we are able to stimulate all of our Sophos licences – in lieu of our very own earlier merchant where we can feel wishing weeks.
Along with Giacom’s paperwork is much easier and easier in order to process. Our previous Sophos seller had very long and complicated get order forms, however, Giacom’s variations is actually easy and quick so you can submit.
“Changing the Sophos agreements off to Giacom have obviously stored all of us time and fret! I don’t have to bother with looking forward to one items so you can become solved and that i dont waste time chasing answers relaxed such as for example I did inside my earlier in the day CSP.”
Giacom eliminate any tech things in no time. Emma Hadley from the Loans people and you may Tracey Seymour throughout the Sophos Specialist people currently manage our name deals, the rate and you may professionalism could have been a beneficial let!
Switching all of our Sophos deals off to Giacom features however saved us some time be concerned! It’s great with the knowledge that within 24 hours out of filling out a great PO the fresh Sophos people usually stimulate your order in the place of point. There isn’t to worry about waiting around for one issues to feel resolved and i also dont waste time chasing after responses informal such as Used to do within my early in the day CSP.
Plus Giacom possess us state of the art towards any kind of all of our product upgrades otherwise alter. A recently available example happens when Samantha assisted you disperse our Microsoft 365 licences off to Microsoft’s The newest Business Sense (NCE) and prepared us into NCE rate change.
Through Giacom we are able to provide the stop-users last-minute indication ups so you can Sophos, due to the fact there’s no holding out. As well as, they have a choice of possibly identity otherwise monthly Sophos licences to match the team.
Getting Sophos and you will Microsoft 365 certainly, the service is great for. The employees which You will find verbal to will have small solutions. Samantha always accumulates the device and also assists me personally with issues that are not section of their date-to-time. I’d 100% however recommend Giacom!
To chat to the class about how precisely we can let your company, same as we aided Tinder Business, complete this form so you can request a visit back.
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Case study: Tinder Company recommends provisioning Sophos courtesy Giacom
Into the 2020, Giacom, DWS and you may Commitment Path became a portion of the same number of enterprises, bringing together about three station best options – telecoms, cloud app properties and you may affect battery charging.